FAQ

Shopping in this online store is very simple and safe. Here are the steps to follow:

 Choose your product and select the quantity you would like to buy.

You can "ADD TO CART" to continue shopping in the store, or you can go directly to checkout with the "BUY NOW" button.

On the checkout page below, complete your personal information for shipping or contact purposes.

Here you will also choose the shipping method for your order.

 Choose your payment method.

Once the payment is processed, your order will be confirmed and you will receive an email with the number and details of your order.

The next business day after your purchase, Luzart will dispatch your order.

You will receive an email with the tracking number and the website to track your shipping in real time.

We charge your purchases through Paypal.

We receive debit and credit cards.

All orders, both for shipping or Luzart pickup point, are processed the same day of purchase, and are ready for pickup or shipping the next business day.

We do ship worldwide.

Luzart's production branches are located in Europe, the United States and Argentina.

Depending on the product, shipments will be made from the branch that produces the product.

On each product page you will find the information of the production country and therefore, from which location it is shipped, along with the shipping time to your country.

Shipping: The product will be shipped at the door of the declared address.
Anyone over 18 with ID can receive the package.

Additional International Shipping Fees:

The customer is responsible for any other shipping charges, duties and taxes that are not collected by Luzart Group. Please check your country's tax and duty requirements before purchasing.

Customers are responsible for paying international customs charges, where applicable, which are not included with the purchase.

If packages are not claimed by customs and are returned to our facilities, we will not refund your order.

Check your order confirmation email, in it you will receive the tracking number and the website where you can track your package in real time.

Don't worry! In this case, it is recommended that you contact Luzart as soon as possible to be able to amend it before dispatching the order. In case the order has already been dispatched, I am afraid that it will not be possible to reverse it and we will have to wait for the package to return to re-send it. Charges may apply.

We will always keep you informed at all times of the movements and progress of the matter until it is resolved.

Contact us through the following channels to resolve your problem as soon as possible:

whatsapp: https://wa.me/5713921349
Mail: contact@luzartgroup.com
Or through any of our social networks.

If you had a problem with your shipment or product, don't worry!

Contact us through the following channels to resolve your problem as soon as possible:

whatsapp: https://wa.me/5713921349
Mail: contact@luzartgroup.com
Or through any of our social networks.

We will take care of changing the product for you at no additional cost.

Remember that for your change to be valid you must make your claim within 30 days from the purchase.

Yes of course. This will only be valid in the case that the product has not been dispatched.

If you had any problem you can contact us to solve it for you:

Whatsapp: https://wa.me/5713921349
Mail: contact@luzartgroup.com
Or through any of our social networks.